Refund Policy

Every purchase of credits, packages and in-game items on OakHaven is final once it has been claimed in game. At checkout you ask for delivery at once and agree to give up the 14 day right of withdrawal, which is what makes the sale final.

Credits and items cannot be turned back into real money, cannot be moved to another account, and have no value outside the game. Check the package and the in-game name you typed before you pay.

If something goes wrong with a purchase, we fix it in game. That normally means delivering the rewards you paid for, replacing them, or giving you in-game currency or items of the same value.

This is the normal remedy and the one we offer first. It is almost always faster than a refund, and you keep the value of what you bought.

We return money to the original payment method only where we have to, or where there is nothing to deliver in the first place:

• the rewards were never delivered and we cannot deliver them;
• you were charged twice for the same order;
• you were charged the wrong amount;
• you have not yet typed ::claim, so nothing has been handed over and the order can simply be cancelled; or
• the card issuer confirms the payment was not authorised.

Tell us within 24 hours if something did not arrive, so we can still see what happened in the logs.

• You already collected the rewards in game.
• You changed your mind after delivery, which you agreed to at checkout.
• Your account was banned or muted for breaking the rules.
• You lost the items in game, gave them away, or were scammed by another player.
• A package, its contents, or its in-game effect was changed or rebalanced later.
• The server was down for a while, or the game was reset or updated.

Talk to us first. A chargeback costs us a fee and takes weeks to settle, and we will contest it with the payment records and the terms you accepted.

Starting a chargeback or a payment dispute without contacting us removes every reward from the order and closes the game account. If the dispute is later settled in our favour, the account stays closed.

We cannot refund a purchase because you picked the wrong package, typed the wrong in-game name, or bought on the wrong account, once the rewards have been claimed. Read the checkout page before you confirm. We will normally still help you in game.

If your bank or Stripe took the money but no order appeared, contact us with the date and amount and we will find it. A failed or duplicated charge that never reached us has to be handled by your bank.

Write to support@oakhavenps.com. Send your order number (it starts with OH-), your in-game name, and what went wrong. We answer within a few days.